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Frequently asked questions

How do I track an order?

Sign in and open your orders to see its current status and available shipment information.

How is delivery calculated?

Checkout requests live delivery options using your full address, each seller's collection address, parcel measurements and the time needed to prepare the products.

Can one order arrive in several parcels?

Yes. Marketplace products can come from different sellers and collection addresses, so they may be dispatched and delivered separately.

How do I return something?

Open the order in your account and contact support with the item and return reason. See the returns and refunds policy for details.

Which payment method is accepted?

Curtfire uses Paystack for secure online payment. The payment options available for your transaction are shown during checkout.

How do I become a seller?

Review the vendor terms and commission rates, then complete the seller application.

Who do I contact for help?

Use the contact form. Include your order number when asking about a purchase.

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